plug’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any signs of malfunction, contact our team at hello@plug.tech with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.

What is Covered? 

• Technical defects
• Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

• Transportation or storage
• Issues caused by third-party software or unauthorized repair
• Improper use; failure to follow the product instructions or perform any preventive maintenance
• Any components added since the itemhttps://plug.tech/pages/12-month-warranty was originally sold
• Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

How to make a claim: 

Simply email us at hello@plug.tech with your order number and we’ll send instructions on how to return your device, along with a prepaid return label. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing.  Please note, that if the device you originally purchased is not available, our team can only issue store credit in the amount of the original purchase price.